Return Policy for Makeup Products

At Christine Oman, we strive to provide an excellent shopping experience for our customers. We understand that sometimes customers may need to return or exchange products, and we offer a flexible return policy to meet your needs.

Return Conditions:

  1. Return Timeframe:
    • Products can be returned within 7 days from the date of receiving the order.
  2. Condition of the Product:
    • The product must be in its original condition, unopened, and unused.
    • The product should be returned in its original packaging, with all labels and packaging intact.
    • Makeup products that have been opened or used cannot be returned for health reasons.
  3. Defective or Damaged Products:
    • If the product is defective or damaged upon arrival, you may return or exchange it at no additional cost.
    • You must contact us within 7 days of receiving the product to report the defect.
  4. Non-Returnable Products:
    • Products that have been opened or used, including lipsticks, mascaras, or any product that directly touches the skin, cannot be returned for health and safety reasons.
    • Any products purchased during special promotions or discounts are not eligible for return or exchange unless there is a manufacturing defect.

How to Make a Return:

  1. Contact Customer Service:
    • You must contact our customer service team via phone at 71977240 to obtain return instructions.
    • Please provide your order number and a photo of the product when contacting us.
  2. Returning the Product:
    • The return address will be provided to you during the contact process.
    • You must return the product within 7 days after receiving the return instructions.
  3. Refunds:
    • After receiving and inspecting the product, the refund will be processed to your bank account.

Lost or Damaged Products During Shipping:

  • If a product is lost or damaged during shipping, please contact us immediately to file a claim.

Exchanges:

  • If you wish to exchange the product, we can arrange an exchange based on product availability.

Additional Inquiries:

If you have any questions regarding our return policy or need further assistance, feel free to contact us at 71977240.